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Admissions & Policies

Our Mission & Objectives

Zoom Graphics is dedicated to delivering accessible, high-quality vocational education through 100% online distance learning. Our mission is to prepare students to succeed in today’s competitive workforce by providing practical, skills-based training in design, technology, and healthcare administration. We are committed to serving a diverse student population — including displaced workers, career changers, and individuals seeking workforce development opportunities — in a professional, supportive, and accessible learning environment. All programs are designed to align with current labor market demands and are offered entirely online, allowing students to complete their training at their own pace.

A Brief History of the Institution

Zoom Graphics was founded in Bakersfield, California, where it began offering Computer Aided Drafting instruction. Since its founding, the school has expanded its program offerings to meet the evolving demands of the workforce and has transitioned to a fully online distance education model. Zoom Graphics is committed to providing quality vocational training at an accessible price point, serving students throughout California and beyond.

School Location

Zoom Graphics (www.zoomgfx.com)  
680 E. Colorado Blvd. Suite 180, Pasadena, CA 91101 
Office: (805) 214-8227
Fax: (805) 210-8096

Student Information

At Zoom Graphics, we try our best to maintain a professional atmosphere, with an open line of communication with all our students. We understand that from time to time contact information may change. Please keep us updated through email or in writing of any changes for us to expedite your learning needs. 

Below is a list of helpful information for admissions. Please review and contact us if you have any questions.

We are here to Help

BPPE Approval

Zoom Graphics is a private institution approved to operate by the Bureau for Private Postsecondary Education (BPPE). BPPE School Code: 1501111. Approval to operate means compliance with state standards as set forth in the California Education Code (CEC) and Title 5, California Code of Regulations (CCR). An institution may not imply that the Bureau endorses programs, or that Bureau approval means the institution exceeds minimum state standards.

BPPE Contact Information:
www.bppe.ca.gov
Phone: (888) 370-7589
Address: 1747 N. Market Blvd, Suite 225, Sacramento, CA 95834

This institution is not accredited by an accrediting agency recognized by the United States Department of Education. These programs do not lead to licensure in California or any other state. A degree or certificate program that is unaccredited or from an unaccredited institution is not recognized for some employment positions, including, but not limited to, positions with the State of California. A student enrolled in an unaccredited institution is not eligible for federal financial aid.

Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at 1747 N. Market Boulevard, Suite 225 Sacramento, CA 95834 or P.O. Box  980818, West Sacramento, CA 95798-0818, www.bppe.ca.gov, (888) 370-7589 or by fax  (916) 263-1897.

As a prospective student, you are encouraged to review this catalog prior to signing an Enrollment Agreement. You are also encouraged to review the School Performance Fact Sheet (SPFS), which must be provided to you prior to signing an Enrollment Agreement. The SPFS contains program-specific completion and employment outcome data.

Complaints

A student, or any member of the public, may file a complaint about this institution with the  Bureau for Private Postsecondary Education by calling (888) 370-7589 toll free, or by completing a complaint form, which can be obtained on the bureau’s Internet web site  www.bppe.ca.gov. 

All instruction is delivered online. Students access all coursework, instructional materials, and instructor support through the school’s Learning Management System (LMS). No in-person attendance is required or available for any enrolled program.

Administrative correspondence address:

Zoom Graphics, 680 E. Colorado Blvd., Suite 180, Pasadena, CA 91101.

This institution has not had a pending petition in bankruptcy, is not operating as a debtor in possession, and has not filed a bankruptcy petition within the last five years. It has not had a petition in bankruptcy filed against it within the preceding five years that resulted in reorganization under Chapter 11 of the United States Bankruptcy Code.

None of the educational services offered by Zoom Graphics lead to occupations that require licensure.

The Office of Student Assistance and Relief (OSAR) is available to support prospective and past students of private postsecondary educational institutions in making informed decisions, understanding their rights, and navigating available services and relief options. OSAR may be reached by calling (888) 370-7589 or by visiting www.bppe.ca.gov.

Admissions Policies

1) Applicants must have graduated from high school, earned a GED, or hold a recognized equivalent. Zoom Graphics does not admit ability-to-benefit (ATB) students.

2) Applicants must establish an approved method of payment prior to enrollment. Accepted methods include direct payment, verified third-party funding, WIOA Individual Training Account (ITA) vouchers, workers’ compensation vouchers, and other approved workforce development funding arrangements.

3) Please email info@zoomschoolonline.com if you do not meet these requirements and are seeking referral to a GED program.

4) Applicants must receive, review, initial, and sign the current School Catalog, School Performance Fact Sheet (SPFS), and Enrollment Agreement prior to the start of their program.

1) The applicant demonstrates proof of age (minimum 18 years) and provides documentation of a high school diploma, GED, or recognized equivalent.  

2) The applicant receives and acknowledges the current School Catalog.

3) The applicant is informed of the institution’s refund and cancellation policies.

4) The applicant receives, initials, and signs the current School Performance Fact Sheet (SPFS).

5) The applicant signs an Enrollment Agreement.

6) An approved method of payment or funding authorization is confirmed. 

1) Zoom Graphics does not award credit for satisfactory completion of CLEP examinations or other comparable standardized examinations.  

2) This institution has not entered into an articulation or transfer agreement with any other institution and does not accept transfer credit units.

3) This institution does not award credit for prior experiential learning.

Attendance in online programs is measured by regular login activity, coursework submission, assignment completion, and active communication with instructors — not physical presence. Students who do not log in or submit work for an extended period may be subject to administrative withdrawal as described in the Withdrawal Policy. All assignments and assessments must be completed satisfactorily to receive a Certificate of Completion.

A student who needs to temporarily suspend coursework may request a Leave of Absence (LOA) by contacting the institution in writing at info@zoomschoolonline.com or by submitting a Leave of Absence Request form indicating the dates and reason for the leave. Approval is at the discretion of the institution. Students must resume coursework on or before the approved return date to remain in good standing. Approved LOA periods will not be counted against the student’s maximum enrollment period.

If a student obtains a loan to pay for an educational program, the student will have the responsibility to repay the full amount of the loan plus interest, less the amount of any refund. If the student has received federal student financial aid funds, the student is entitled to a refund of money not paid from federal student financial aid program funds. Zoom Graphics does not participate in federal student aid programs and does not originate, recommend, or manage private loans.

Student’s Right to Cancel

The student shall have the right to cancel the Enrollment Agreement and receive a full refund of all monies paid, less any non-refundable application fee not to exceed $250, before the student’s receipt of the first lesson and any instructional materials, or the seventh (7th) calendar day after enrollment, whichever is later.

For distance education programs, the cancellation period is based on the student’s receipt of the first lesson and instructional materials, not attendance at a class session.

The institution shall make the refund as per the calculation consistent with the BPPE Regulations.

Notice of cancellation must be in writing and include the student’s signature and date. If a student provides a verbal cancellation in person or over the phone, the institution shall send a follow-up written notice via email to the student affirming their verbal cancellation and the date the verbal cancellation was made.

Cancellation is effective on the date written notice of cancellation is sent by the student to info@zoomschoolonline.com. Written notices may also be delivered in person to Zoom Graphics, or mailed to the school’s administrative office, care of Zoom Graphics, 680 E. Colorado Blvd., Suite 180, Pasadena, CA 91101.

The student’s right to cancel the enrollment agreement or withdraw from Zoom Graphics is subject to the following terms and conditions: cancellation and withdrawal must be in writing.  Students are considered enrolled until written notice is received by the school but is effective from the date the notice is mailed or delivered to the school. No other form of cancellation or withdrawal will be accepted.  

The student has the right to cancel the agreement and receive a full refund, minus any non-refundable fees (ie: registration fee) before the first lesson has been taught.  Cancellation shall occur only when you give notice of cancellation or withdrawal to the school by mail or hand delivery. Written notice of cancellation or withdrawal sent by mail must be mailed to: 680 E Colorado Blvd. Suite 180, Pasadena, CA 91101, and is effective on the date the written notice is sent. You should keep a record of the date, time, and place of mailing of the notice of cancellation or withdrawal.  

You will be provided with one of the school’s “Notice of Cancellation” forms which you may use to cancel your enrollment from the school. However, the written notice of cancellation need not take any particular form; however, expressed in writing, is effective if it’s signed and dated, and it indicates that you no longer desire to be bound by the enrollment agreement or attend class. Students are obligated to pay only for educational services rendered, including fees associated with those services and non-refundable charges. A student may withdraw from a course after instruction has started and receive a prorated refund. If you decide to withdraw from a program that has already started and the period allotted for cancellation has expired, you may receive a refund minus non-refundable charges as outlined below in the refund policy.

NOTICE: If all fees were paid through a third party such as an insurance company, the refund will be forwarded to such third party. If the student has paid with cash,  guaranteed student loans, or personal loans, the refund will be forwarded to the student.

The amount owed to the student equals the institutional charge for the instruction divided by the total number of clock hours in the period of attendance multiplied by the number of clock hours the student has not attended prior to withdrawal. Clock hours are identified as the number of hours the student was scheduled to attend class from the time of the start of a program until the student withdraws. No refunds are due once the student has received 60% of the scheduled clock hours of instruction in any given period of attendance.  

All refunds will be forwarded no more than 45 days from the date the school receives your cancellation or withdrawal notice. In order to receive a refund of monies paid, minus any non-refundable charges, the cancellation or withdrawal notice must be in writing as noted above. 

If an institution has collected money from a student for transmittal on the student’s behalf to a third party for a bond, library usage, or fees for a license, application, or examination and the institution has not paid the money to the third party at the time of the student’s withdrawal or cancellation, the institution shall refund the money to the student within 45 days of the student’s withdrawal or cancellation.  

If the student has received federal student financial aid funds, the student is entitled to a refund of monies not paid from federal student financial aid program funds.  

If the student’s educational costs have been paid by a third party such as through a workers compensation insurance company, refunds shall be made to that third party first.  This institution shall refund any credit balance on the student’s account within 45 days after the date of the student’s completion of, or withdrawal from, the educational program in which the student was enrolled. 

A student may submit a written appeal of a dismissal or disciplinary action within five (5) calendar days of receipt of the notice. The appeal must be addressed to the School Director and include evidence of mitigating circumstances that address the reasons for the dismissal or disciplinary action. The School Director will assess all appeals and notify the student of the decision in writing within ten (10) calendar days of receiving the appeal. The decision of the School Director is final.

Zoom Graphics offers career support services to assist graduates with their job search efforts. These services may include guidance on resume development, general job search strategies, and interview preparation techniques. Graduates interested in career services should contact the school’s administrative staff. Zoom Graphics does not promise or guarantee job placement, employment, specific job titles, or wage levels.

STRF Disclosure

“The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss.  Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the  STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition. 

You are not eligible for protection from the STRF and you are not required to pay the STRF  assessment, if you are not a California resident, or are not enrolled in a residency program.” 

(b) In addition to the statement required under subdivision (a) of this section, a qualifying  institution shall include the following statement in its school catalog: 

“It is important that you keep copies of your enrollment agreement, financial aid documents,  receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 1747  N. Market Blvd. Ste 225 Sacramento, CA 95834, (916) 574-8900 or (888) 370-7589. 

To be eligible for STRF, you must be a California resident or are enrolled in a residency  program, prepaid tuition, paid or deemed to have paid the STRF assessment, and suffered an  economic loss as a result of any of the following: 

  1. The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau. 
  2. You were enrolled at an institution or a location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an educational program within the 120 day period before the program was discontinued.
  3. You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closure. 
  4. The institution has been ordered to pay a refund by the Bureau but has failed to do so. 
  5. The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs. 
  6. You have been awarded restitution, a refund, or other monetary award by an arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution. 
  7. You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans. 

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from STRF. 

A student whose loan is revived by a loan holder or debt collector after a period of non-collection may, at any time, file a written application for recovery from STRF for the debt that would have otherwise been eligible for recovery. If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law. 

However, no claim can be paid to any student without a social security number or a taxpayer  identification number.” 

It is important that you keep copies of your enrollment agreement, financial aid documents,  receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau of Private Postsecondary Education 1747 N.  Market Boulevard, Suite 225, West Sacramento, CA 95798, (888) 370-7589 or (916) 263-1897. 

Please note, effective April 1, 2024, the STRF Assessment rate is $0.00 per $1,000 of institutional charges. Because the current rate is zero, students are not required to pay a STRF assessment at this time. If the Bureau adjusts the STRF rate in the future, the institution will collect the assessment at the time of the student’s first payment at or after enrollment. 

NOTICE CONCERNING TRANSFERABILITY OF CREDITS AND CREDENTIALS EARNED AT OUR INSTITUTION

“The transferability of credits you earn at Zoom Graphics is at the complete discretion of an institution to which you may seek to transfer. Acceptance of the certificate you earn in the educational program is also at the complete discretion of the institution to which you may seek to transfer. If the certificate that you earn at this institution is not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason, you should make certain that your attendance at this institution will meet your educational goals. This may include contacting an institution to which you may seek  to transfer after attending Zoom Graphics to determine if your certificate will transfer.”

Grades and Standards for Student Achievement

Grades are awarded on a pass/fail basis. Instructors use checklists and assignment rubrics to evaluate student acquisition of required skills and competencies. A student must achieve a grade of PASS in all required coursework and assessments to successfully complete the program.

To be considered an on-time completer, students must finish their coursework within the prescribed number of weeks for a program. If a student does not complete the program on time but does so within 150% of the prescribed program length, the student will be counted as a 150% completer. If the student does not complete the program within 150% of the prescribed program length, the school may administratively withdraw the student or, at the school’s discretion, allow the student to continue upon written request.

To graduate and receive a Certificate of Completion, a student must: complete the program and all prescribed courses and modules; complete all assignments and projects; and earn a grade of PASS in all required coursework. All institutional charges and financial obligations remain the student’s responsibility; however, completion of a program and issuance of a certificate is not conditioned on payment of a debt, in accordance with California Civil Code §1788.93.

Upon successful completion of all program requirements, each student will receive a Certificate of Completion from Zoom Graphics. Zoom Graphics does not withhold certificates, diplomas, or proof-of-training for nonpayment of tuition or fees, in accordance with California law and California Civil Code §1788.93.

Zoom Graphics complies with the Family Educational Rights and Privacy Act (FERPA). It is the institution’s intent and policy to protect the privacy of a student’s financial, academic, and other personal records. Student records will not be released to any third party without the student’s prior signed written authorization, unless otherwise required by law.

Zoom Graphics maintains open enrollment. Students may enroll at any time and begin their program on a rolling basis. Students should contact the school for current enrollment processing times.

Zoom Graphics is committed to providing equal opportunities to all applicants and students without discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, age, disability, veteran’s status, or any other classification protected by applicable law. Inquiries regarding this policy may be directed to the School Director.

Zoom Graphics supports academic freedom for all faculty. Instructors are encouraged to exercise professional judgment in the content, organization, and methods of their assigned courses, provided such judgments are consistent with current course descriptions and the institution’s officially sanctioned instructional standards.

Zoom Graphics does not participate in federal or state Title IV financial aid programs. Because this institution is not accredited by an agency recognized by the U.S. Department of Education, students are not eligible for federal financial aid. Students may pay tuition through direct payment, WIOA Individual Training Account (ITA) vouchers, workers’ compensation vouchers, approved third-party funding, or other arrangements accepted by the institution.

This catalog is available to the public at no charge. A current copy can be obtained by contacting the school at info@zoomschoolonline.com or by visiting the school’s website at www.zoomgfx.com.

Zoom Graphics does not offer any visa-related services and does not assist with visa applications, change of status, extension of stay, or any immigration documentation. All programs are open only to individuals who already possess the legal ability to study in the United States.

Language of Instruction

Instruction will be provided in English only. For disclosures and statements to students when they are unable to understand the terms and conditions of the enrollment agreement due to  English not being their primary language, we strongly suggest bringing someone on your behalf to translate for you.

Zoom Graphics operates as a distance education institution. All instruction is delivered through the online Learning Management System; no in-person classes are held. The administrative office located at 680 E. Colorado Blvd., Suite 180, Pasadena, CA 91101 is used exclusively for administrative and student support functions including enrollment processing, records management, and student correspondence. The office is ADA compliant and is not a student instructional facility.

All programs include the instructional materials, digital workbooks, software resources, and reference guides required to complete training. Zoom Graphics does not maintain a physical library. Students are encouraged to utilize freely available online educational resources, including digital research tools, software tutorials, and publicly accessible educational websites.

Zoom Graphics provides the following student support services: academic assistance through direct instructor access via the LMS and email; administrative support for enrollment, billing, and records inquiries during business hours; access to career preparation guidance upon program completion. The institution does not provide housing assistance, transportation services, visa-related services, or other ancillary non-academic services.

Zoom Graphics does not operate dormitories, housing units, or student residential services and does not provide assistance in locating housing. All programs are delivered online; students do not need to be located in or near Pasadena to participate.

Most concerns or complaints can be resolved by contacting the student’s instructor or the school’s administrative staff directly. If an issue is not resolved to the student’s satisfaction through direct contact, the student may submit a written complaint to:

Zoom Graphics  
680 E Colorado Blvd. Suite 180 
Pasadena, CA 91101 

The written complaint must include: a statement of the nature of the problem; the date the problem occurred; the names of individuals involved; any supporting documents; evidence that the institution’s internal complaint procedure was properly followed; and the student’s signature. The student will receive a written response within ten (10) business days. If the complaint is not resolved to the student’s satisfaction through the institution’s internal grievance process, the student may file a complaint with the Bureau for Private Postsecondary Education (BPPE) at www.bppe.ca.gov or (888) 370-7589.

Student records are retained for a minimum of five (5) years. Official transcripts are retained permanently. Students have the right to inspect and review their educational records by submitting a written request identifying the specific information to be reviewed.

If a student believes records are inaccurate or misleading, the student may request corrections. If a disagreement cannot be resolved, the student may request a meeting with the School Director. The first copy of the official transcript is provided at no charge. Subsequent copies are available upon advance payment of $25.00 for two copies.

Transcripts will only be released to the student upon receipt of a written request bearing the student’s original signature. In accordance with California Civil Code §1788.93, Zoom Graphics does not withhold transcripts, certificates, or proof-of-training as a means of debt collection.

Zoom Graphics reserves the right to dismiss a student for any of the following reasons, including but not limited to:

  • Academic dishonesty or providing false information to the institution
  • Disorderly, lewd, indecent, obscene, or offensive behavior
  • Theft or damage to property of the institution, students, or personnel
  • Failure to comply with directions from Zoom Graphics staff
  • Unauthorized access to or misuse of school platforms, systems, or instructional materials
  • Harassment — verbal, written, electronic, or other — of any person associated with the institution
  • Any conduct that disrupts the learning environment or violates academic integrity standards

Disciplinary action may include a verbal or written warning, probation, suspension, or dismissal, at the discretion of the School Director

Zoom Graphics is committed to providing a learning and work environment free of discrimination, intimidation, and harassment. Sexual harassment in any form — including verbal, written, electronic, or visual — is strictly prohibited. All students, faculty, and staff are responsible for conducting themselves in a manner consistent with this policy.

All instruction is provided in English. Zoom Graphics does not offer English as a Second Language (ESL) instruction. Applicants who are not proficient in English are advised to acquire sufficient English proficiency prior to enrollment. For disclosures or enrollment agreement terms that a student cannot understand due to limited English proficiency, the student is encouraged to arrange for an interpreter.

Zoom Graphics publishes a revised catalog no later than January 1 of each year, or sooner if program changes require an update in accordance with BPPE regulations.

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